Why were my calls paused?

If you miss 3 instant or match calls in a row, we pause your instant and match calls, so clients are not left waiting. You get a notification that says "Calls paused".

To start again, open Therapist Settings > My Availability and turn the services back on.

• A call only counts as missed if it rang for at least 30 seconds.
• If you decline a call, it does not count as missed.
• Many calls from the same client within 30 minutes count once.
• Calls that ring while you are already on a call do not count.

Appointments are not affected.