How do I make an instant call?

1. Open the therapist's profile and tap Instant Call.
2. Under Your Concern, write a few words about what you want to talk about. You can add a picture with Attach File. Tap Next.
3. Check the price per minute and your Care Credits. You need enough for the minimum minutes shown. If you do not have enough, tap Purchase Care Credits.
4. Tap Instant call. The app rings the therapist for up to 60 seconds.
5. When the therapist accepts, they take up to 2 minutes to read your concern. You see "Reading your concern…". You are not charged during this time.
6. The video call starts. You pay only for the time you are connected.

If the therapist does not answer, you are not charged. You can try again later or try a Match Call.