You are not charged for a call that does not connect.
- Match Call: if 5 therapists do not answer, you see "No therapist answered. Please try again in a few minutes." Tap Search again or Go home. If you chose a language and nobody who speaks it is free, the app offers Try any language.
- Instant Call: the therapist may be busy. Try again later, try another therapist, or book an Appointment for a time that suits you both.