Each therapist chooses one cancellation policy. You see it on the booking screen before you pay.
| Policy |
Cancel for free up to |
| Flexible |
24 hours before the appointment |
| Moderate |
3 days before the appointment |
| Strict |
7 days before the appointment |
- If you cancel before this time, you get the full amount back in Care Credit.
- If you cancel after this time, the fee is not returned.
- A booking that the therapist has not confirmed yet can always be cancelled for free.
- If the therapist cancels, you always get the full amount back.
- If you miss a confirmed appointment without cancelling, you may not get your Care Credit back. Cancel early if you cannot make it.