- Appointment: open the appointment again and tap Join Appointment. You can join again until the booked end time.
- Instant call or match call: the call may end when you lose your connection. You only pay for the time you were connected. Call the therapist again, or start a new match call.
To avoid drops, use Wi-Fi or a strong mobile signal, keep the app open, and allow Terapeas to use your camera and microphone in your phone settings.
If you were charged for a call that did not work, contact us with the date and time. See How do I contact Terapeas?.