At CallAsk, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when using our app.
Information We Collect
User Information: When you create an account with CallAsk, we collect your name, email address, phone number, and other contact details necessary for providing our services.Payment Information: If you are an Asker, we collect your payment information (e.g., credit card details) to process your top-ups and payments for appointments.Appointment Details: We collect information about the appointments you schedule, including the Expert's name, the appointment date and time, and any additional details you provide.Usage Data: We may collect information about how you use our app, including your device type, operating system, and app version.
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process payments and top-ups
Facilitate communication between Askers and Experts
Respond to your inquiries and provide customer support
Send you updates and notifications related to our services
Analyze and improve our app's performance
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our app, processing payments, and delivering services. These third parties are obligated to maintain the confidentiality and security of your information.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to access, update, or delete your personal information stored in our systems. You can also opt-out of receiving promotional communications from us at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our app or website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [insert contact email or address].By using the CallAsk app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.